DIVA FAQs
Our approach is unique. The DIVA team is a family of AIs that help dental offices solve some of today’s most significant challenges. Each AI team member performs a set of tasks that enable dental offices to be more efficient, accurate, and streamlined. Each AI team member is also continually learning and improving, enabling human dental teams to focus on patient care with reliable and quick data that’s available at a lower price point than our competitors.
Yes, DIVA garners the highest data quality possible and provides a full breakdown of benefits. We also have an option to upload this information directly to a wide array of dental office practice management systems.
We offer next-level customer support to assist you at every step. While our support team is available via email, live chat, and phone during business hours, we believe in making our solutions so intuitive that it’s rare for our clients to need us.
Yes! In fact, ours is the only platform capable of fully integrating with over 12 PMS brands.
No! As dentists and developers, we do not like or believe in long-term contracts. To that end, we offer both month-to-month contract options as well as annual discounted contract options. Of course, because we’re so dedicated to providing you with a best-in-class product and service, long-term agreements won’t be necessary because you’ll never want to leave!
We provide an array of comprehensive and intuitive training resources, including tutorials, video guides, and step-by-step documentation.
While we’re sure this won’t be the case, should you be unsatisfied with DIVA for any reason, you can cancel your month-to-month agreement at any time.
Since our AI team doesn’t sleep or take breaks, we don’t put limits on our services. While many of our competitors charge per verification and per breakdown, at DIVA, we provide unlimited access to the data you need. Our system actually automates a verification before EVERY patient visit, as well as annual breakdowns, with the option for more insights whenever you like.
We’re not just saying this: DIVA is the best at what it does! What’s more, DIVA solves all the typical insurance-related challenges a dental office faces. We’re in the process of developing added functionality for full dental and medical billing, treatment acceptance and follow-up, patient care communication, and so much more. We believe that the more we can automate in the office, the more dental teams can focus on what’s really important: patient care and growth!
No. As part of your initial cost, our team provides a computer dedicated to DIVA so that your employees will never face the frustration of someone taking over their computer while trying to work.
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